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Returns

Returns :
Our policy lasts 14 days. If 14 days have gone by since you have received your purchase, unfortunately we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To complete your return, we require a receipt or proof of purchase.

To return your product, please contact us at hello@elinacasell.com prior to shipping. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We strongly suggest using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges :
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@elinacasell.com

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Late or missing refunds :
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@elinacasell.com.

 

 

 

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